Sound for e-Learning video FAQs
Read this page, sections 1-4, if you have problems hearing sound on the video clips. Then email michael.howarth@mhmvr.com
PC Computer
1 ) Check whether you computer sound is switched on
.
Check the mute is unclicked and the volume is slide up to the top.
Still no sound?
Do this
2) ) Is the PC Volume Master controls panel switched off or muted?
Right Click on Speaker Icon
The box below will appear NB If you do not have a speaker icon in your startip panel then Go > Start Control Panels > Sound
You will see this box appear. Choose theVolume tab: Make sure mute is off.
Click on Advanced
Make sure Mute is switched off and Voume sliders are up for all especially speakers.
Test Video again
Still No Luck |
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3) Ensure you have the latest Flash Player
You should receive an automatic warning if you have an old Flash player.
This is free and you just download and install. Ciick on icon. 
4) More serious problems
If sound is still not working there are a number of other reasons.
By some glitch your sound card driver is no longer working
Start -> Control Panel -> Sounds and Audio Devices
If, everything was darkened this is because you have the wrong sound device selected!
Either get some help or.....
Sound tab -> Make sure your working sound card is selected for the default device under Sound Playback and Sound Recording. Find out what sound card you have: http://www.computerhope.com/issues/ch000503.htm
Audio tab -> Sound Playback:
Click Volume -> Properties -> Mixer Device = Your Sound Card (in my case SB Live! Wave device) and show the following volume controls for: Play Control, Wave, MIDI, CD Audio, Microphone (If you have one), & PC Speaker. (Make sure these are all checked.)
The first control will be Play Control, ensure that this MUTE ALL button is NOT checked. The rest of the controls should also be unchecked and the volume should be turned up to maximum.
Close the control center, go back to Sounds and Audio Devices and click the Volume tab.
The options on this tab should now be enabled after selecting the correct sound card.
Make sure the mute button is not selected, and you can choose whether or not to have the volume icon in your taskbar here.
Click Speaker Volume and ensure they are all the way up, and then back to Volume Tab and click advanced, and make sure your speaker setup is selected correctly or else no sound will work.
If you don't know which speaker setup you have, click desktop stereo speakers. (Or laptop mono speaker if you are on a laptop. Or Monitor stereo speakers if the speakers are attached to your monitor.)
Also: Don't forget to make sure your sound card is selected under Audio -> Sound Recording and Voice -> Voice Playblack and Voice Recording if you record sound through your computer/microphone/webcam.
One more advanced troubleshooting suggestion in case none of the above worked:
Enabling audio from administrative controls:
Start -> Control Panel -> Administrative Tools -> Services
Services (Local) -> double click Windows Audio
Start this service and choose "Automatic" for Startup type.
ENDS
